Mandarin Stone Reviews

I was hoping to find some nice tiles for my kitchen, but most of the designs felt old-fashioned to me. I asked for something a bit more modern and simple, but that basic request didn’t really seem to be taken on board. The colours and patterns just weren’t right, and I couldn’t picture any of them in my kitchen

The main issue for me was that I felt like I had to keep chasing them for updates. I don’t mind waiting if I know what’s going on, but the updates were slow and when they did come through, they weren’t very clear. So I was left guessing a lot of the time, which made the whole process more frustrating than it needed to be.

The tiles themselves were absolutely fine, no real drama there. The trouble started when I realized I’d ordered a bit too much and needed to send some back. What should’ve been a simple return turned into a bit of a saga, the returns info wasn’t very clear, and I had to chase them once, which was annoying. The refund did eventually come through, so it wasn’t a total disaster, but it definitely took longer than I expected. Overall, not terrible, just a process that could be a lot smoother.

My first impression wasn’t great. I came in expecting clear, confident advice, and while the staff did seem to know their tile basics and helped me with the general stuff, one question I had about sealing got a unsure answer. That kind of threw me off a bit. It wasn’t a bad experience overall, but I was hoping for more detail and confidence from the start...

I assumed the delivery would be straightforward, but it ended up being unreliable. It was late, confusing, and just frustrating overall. Maybe I expected too much, but I’m not happy with the experience.

I ordered a specific set of tiles, but what showed up wasn’t what I picked. Not sure what happened, maybe there was a mix-up in the warehouse or the item was labeled wrong, but it was frustrating to open the box and see something different than expected.

I ordered a few samples it was a bit disappointing. They took way longer than I expected to arrive, and one of the tiles didn’t really look like the photos at all?? I also asked a question and didn’t get much help back, which was frustrating. It wasn’t the worst experience ever, but would I bother ordering again?? Probably not.

I don’t know, the material just didn’t feel quite like the real thing to me. Maybe it’s just me, but it seemed a bit off when I got it.

I spent some time trying to look for tiles on Mandarin Stone, the website made it harder than it needed to be. Pages were loading slowly for me, the filters felt a bit awkward, and I kept ending up having to go back and redo searches. A few product pages also didn’t show the details I was looking for clearly, so after a while I just gave up. The tiles themselves might be lovely, but if you’re planning to browse properly, I’d say give yourself extra time and maybe save anything you like as you go, because the site isn’t the smoothest to use.

I was trying to look at tiles, but figuring out the actual price felt way more complicated than it needed to be. There were too many steps, and I still couldn’t tell what I’d actually end up paying in the end. After getting frustrated, I just gave up and checked somewhere else

They had a decent selection of tiles and stone, and some of it looked really nice. That said, I was kind of let down because the styles I was most interested in felt limited. I expected to find more options, so even though there were good choices overall, I mostly remember feeling like I couldn’t quite find what I wanted

I kept trying to make my payment, but for some reason it just wouldn’t go through no matter what I did. I checked my card details, tried again a couple of times, and even waited a bit thinking maybe it was just a temporary glitch, but it kept failing. It was frustrating because I was ready to finish the purchase and move on, but the payment issue ended up taking way more time than I expected.

The tiles showed up in weak packaging with the corners basically exposed, and sure enough, a few of them were chipped. For the price, I really expected them to be packed with more care. It’s frustrating because this feels like the same issue all over again, and I’m tired of having to deal with damaged items right out of the box.

I bought some tiles and, uh, the fitting guidance really wasn’t much help. It left out basic stuff like prep and sealing, so my installer ended up having to guess a bit and call around for advice. For what I paid, I expected clearer instructions. When I contacted customer service, they just sent me back to the same vague page, which was frustrating.

The lead time was more or less right, though I got a bit muddled with the dates from the email and thought they were coming a day earlier. I ended up having to chase for an update, which was a little annoying, but not a huge deal. The tiles turned up fine in the end, just slightly later than I had in my head.

They were helpful overall and answered my questions, but the whole thing felt a bit rushed 😅 I appreciated the support, just wish there had been a little more time to go through everything.

I felt like I wasted so much energy trying to get help. Nobody seemed to actually deal with the issue properly, and every reply took forever. It was frustrating having to keep chasing them for basic support.

so I went to the showroom hoping to get some help with choosing tiles, but the staff didn’t seem that interested. I ended up waiting around for a while, and when I did ask questions, the answers were vague. It felt like they just wanted to get me out the door. Not a great experience, and I wouldn’t really be keen to go back.

I ordered these tiles after really liking how they looked in the photos online. The quality seems good and delivery was fine, but the colour is definitely a bit different in person, warmer and darker than I was expecting from the website pictures. I get that screens can make things look different, but it made matching them with the rest of the room a hassle. I also wasn’t totally sure what the next step was if I wasn’t happy with the colour, like whether I should return them, exchange them, or who to contact, so that was a bit frustrating. I’d probably order a sample first next time

I was really hoping these tiles would be a good choice because they looked lovely online, but I ended up feeling unsure as soon as they arrived. A few had already chipped before we even got to fitting them, and the finish didn’t look very even either. I kept wondering if I’d just been unlucky with the batch, but it was disappointing and didn’t really give me much confidence in the quality